Support

Need a hand? Email support@spotlot.ca and include the email you sign in with. We reply within one business day. For a problem during a booking, message your host or driver in the app first: it's the fastest way to sort it out.

Drivers

Where's the exact address?

It unlocks the moment your booking is paid. Open Trips, tap the booking, then "Take me there".

Someone is parked in my spot

Open the booking and tap "Someone is in my spot". Your host is alerted right away and you can chat with them. If it can't be fixed, we'll refund you.

Cancelling

Cancel for free up to 2 hours before your booking starts (Trips → your booking → Cancel booking). You're refunded in full to the card you paid with.

Check-in won't work

Check-in uses your location to confirm you're at the spot. Allow location for Spotlot in your phone's settings and try again within about 150 m of the spot.

Hosts

When does my listing go live?

After we've checked your ID, your proof that you own or control the spot, and the listing itself. Most checks finish within minutes; anything unclear is reviewed by a person within one business day.

How do I get paid?

Set up payouts in the Host tab. Stripe handles your bank details securely and pays out to your account automatically. You keep 85% of each booking.

A car is in my spot that didn't book

Open your listing and tap "Someone's in my spot". Don't confront anyone or move vehicles yourself; towing must follow your property's rules and City of Toronto by-laws.

Your account

Deleting your account

In the app, go to Profile → Delete account. Your name, contact details, ID images, documents, vehicles and listings are removed right away. Past receipts are kept only as long as tax law requires. You'll need to cancel any upcoming bookings first.

Privacy

See our Privacy Policy for what we collect and why.